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Customer Service

Shipping & Delivery

When payment is made, we will email you a copy of the invoice. Since we are a dealer of all the brands that we are selling, this is your proof of purchase which is all that is needed for warranty purposes. You can also use this copy to submit any applicable rebates. The rebate forms can normally be downloaded from the rebate section of our website.

Unless it is very clearly stated otherwise, we ship only brand new appliances shipped in their unopened original boxes with full factory warranty. Large freight items will be strapped to a pallet for a safe shipment. Products are labeled and loaded on a truck with a forklift. On the day that they are shipped we email you a tracking number so you can follow the shipment and know what day to expect it. When you receive the items, we ask that you cut the band, raise the box, and inspect for damage. In the very unlikely event that there is damage, you will have the option to refuse the shipment or contact us to solve the problem. You do not have to pay extra for insurance. We will handle all damage claims that are found BEFORE signing for the items.

NOTE: It is very important that the items are inspected at the time they are received.
Here is a copy of our shipping policy that we will require your agreement on before shipping:

 

Buy-Appliances Shipping Policy

In order to insure that the shipment of your appliance(s) goes smoothly we do require that you reply to this email with your approval before we ship. Faxing is not necessary. Just hit reply to this email, go into the body of this email below, fill out the appropriate places about ship to location and inspecting and then send.

 Below is the address your purchase will be shipped to:

<Address will be here>

Is this the location you want your order to ship to? (Y, N)______________ 

If you want it shipped to another location, keep in mind that shipping to a residential location will cost extra, enter it here:

Note: If your order is shipped to a freight terminal the freight company requires that the order to be picked up within 48 hours of arrival.

Shipping insurance is not required. We have very little shipping damage. However, it can happen. In order to protect YOU and Buy-Appliances.com please read the below and agree by typing in your name and phone numbers below:

I do understand that the appliance(s) will need to be opened fully and inspected at the time they are received. I understand that if there is damage I will try to contact Fredericksons at 866-383-7992. If there is any damage the bill of lading will have to be noted as “damaged” or the damaged appliance can be refused. I understand that if the appliance(s) are not opened and inspected and damage is found at a later time, I will not hold Fredericksons or the freight company responsible but I will call on Fredericksons to help as much as they can. The receiving signature without damage noted usually relieves the freight company of all damage claims.

 To agree to this statement please type name here and send: _______________

 Daytime phone number: ___________________________________________

 Daytime phone number: ___________________________________________

 Note: It may be helpful to have a pair of pliers and box cutters at the time of receiving (or pickup).  

Regardless of the situation, if there is a problem, we will always want to help. If you have any questions, please do not hesitate to ask.

 

 Privacy & Security


What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience - (your information helps us to better respond to your individual needs)
  • To improve our website - (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service - (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails - The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Fredericksons
http://www.buy-appliances.com
601 South Montgomery Avenue
Sheffield, AL 35630
tony@fredericksons.com
(256) 383-7992

Returns & Replacements

Returns will require authorization in advance. If an item needs to be returned because of our error, we will offer full refund and cover the freight. We try very hard to have all of our customers pleased with their purchase so returns are handled to the best of our ability on a case by case basis. Returns requested within a reasonable time period will usually cost 20% restocking fee and return freight. Appliances that have been hooked up or used will not be returnable. But we will always work hard for a solution to any situation.

Ordering

Please Note: You do not have to create an account on our Website to purchase an item, but if you do, you will be able to return at any time to view your order details, tracking numbers and history.